cv111's Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how cv111 collects, uses, and protects your information when you use our platform.
1. Introduction and Purpose of This Policy
cv111 (referred to hereinafter as "we", "us", or "platform") is committed to providing Bangladeshi players with a safe and trusted online gaming experience. This privacy policy explains how we collect your personal information when you use our website (https://cv111.cam), how that information is used, who it may be shared with, and what measures we take to protect your information.
By using our platform or registering an account, you are agreeing to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our platform. For any questions, contact our 24/7 live chat support.
2. What Information We Collect
We may collect various types of information from you. The details are broken down by category below:
a) Personal Identification Information
At the time of account registration, we collect the following information from you:
- Full name (as provided during registration)
- Email address
- Date of birth (for age verification — you must be at least 21 years old)
- National ID card or passport details (for identity verification)
- Current address
b) Financial Information
To process transactions and prevent fraud, we collect:
- bKash, Nagad, Rocket, Upay, or bank account numbers (for deposits and withdrawals)
- Transaction history and amounts
- Details of deposit and withdrawal methods
Important: Full card or account numbers are not stored on our servers — only the necessary portion is kept in encrypted form.
c) Usage and Activity Information
To understand how you use the platform and to improve our services, we automatically collect:
- IP address and device information
- Browser type and language settings
- Pages visited, time spent, and click patterns
- Game history and betting activity
- Login times and location-related information
d) Cookie and Tracking Information
Our website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that improve the functionality of the site. You can control cookies through your browser settings, however disabling certain cookies may affect the functionality of the site.
3. How the Collected Information Is Used
cv111 uses your information only for legitimate and specific purposes. The main purposes are described in the table below:
| Purpose | Description |
|---|---|
| Account Management | Information is used to create, verify, and manage your account. |
| Financial Transactions | To properly carry out deposits, withdrawals, and bonus payments. |
| KYC Verification | To complete the identity verification process (Know Your Customer). |
| Fraud Prevention | Detecting inappropriate activity, money laundering, and multiple accounts. |
| Service Improvement | To personalize your experience and improve the platform. |
| Customer Support | To resolve your complaints, questions, or issues quickly. |
| Legal Obligations | Retaining information necessary to comply with applicable laws and regulations. |
| Responsible Gaming | Identifying excessive gaming tendencies and providing timely support. |
4. Information Sharing and Disclosure Policy
cv111 never sells or rents your personal information to third parties. Information may be shared only when necessary and only in the specific circumstances below:
Payment Processing Companies
Only the necessary financial information is sent to complete transactions through bKash, Nagad, Rocket, Upay, or a bank. These companies are governed by their own privacy policies.
Technology and Infrastructure Partners
Server hosting, data analytics, and cybersecurity service providers operate under strict confidentiality agreements. They may not use your information for any other purpose.
Legal Requirements
If disclosure of information is required as part of a court order, government investigation, or lawful legal process, we will do so in compliance with applicable law. We will attempt to notify you to the extent possible.
Business Transfers
In the event of a business merger or acquisition, your information may be transferred to the new entity. You will be notified in advance and this privacy policy will continue to apply.
5. Information Security Measures
To keep your information secure, cv111 uses industry-standard security technologies and practices. Our key security measures are as follows:
SSL Encryption
All data transfers are encrypted using SSL/TLS technology, so no one can intercept your information in transit.
Firewall Protection
Advanced firewalls and intrusion detection systems monitor the servers at all times.
Two-Factor Verification
Enable two-factor authentication (2FA) to add an extra layer of security to your account.
Regular Audits
The security team regularly audits the system to identify and address vulnerabilities.
Important Warning
No data transmission over the internet is 100% secure. While we strive for the highest level of security, no guarantee can be given. Therefore, please also keep your password confidential, do not click on suspicious links, and notify us immediately if you suspect unauthorized access to your account.
6. Information Retention Period
We retain your information only for as long as it is necessary or required to be kept due to legal obligations.
Active Account
All account and transaction information will be retained for as long as your account remains active.
After Account Closure
Even after an account is closed, financial records and identity verification information are kept for a defined period for legal reasons. Once that period has passed, the information is securely deleted.
Marketing-Related Information
If you unsubscribe from marketing communications, your information is updated accordingly and no further promotional messages will be sent.
7. Your Rights and Control
You have important rights over your personal information. cv111 is committed to respecting these rights:
Right to Access
You can request to know what information we hold about you at any time. Submit a request via live chat or email and we will let you know.
Right to Correction
If any of your information is incorrect or incomplete, you may request a correction. We will update it as soon as possible.
Right to Deletion
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You may object to your information being used for marketing purposes. In that case, we will stop using your information for that purpose.
Right to Data Portability
In some cases, you may request to receive your information in a structured, machine-readable format.
Right to Restrict Processing
In certain circumstances (such as when there is a dispute about the accuracy of information), you may ask for processing to be temporarily suspended.
8. Third-Party Services and Links
Our platform uses software from game providers (such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, Microgaming, NetEnt, Ezugi). These third-party services have their own privacy policies.
Data Collection by Game Providers
During a game session, game providers may collect gameplay data. This information is used to ensure fair play and provide technical support.
Payment Gateways
Payment services such as bKash, Nagad, Rocket, and Upay have their own data policies. During a transaction, you may be connected directly to their platform. cv111 is not responsible for the privacy practices of these services.
External Links
If our pages contain links to external websites (where applicable), cv111 is not responsible for the privacy policy of those sites. It is recommended that you read their policies before visiting any third-party site.
9. Protection of Minors
cv111 is for persons aged 21 and above only. We do not intentionally collect any information from persons under the age of 21.
Age Verification Process
Date of birth is verified at the time of registration. A copy of a government-issued ID may be requested if necessary. If we become aware that information belonging to a minor has entered our system, that account will be closed immediately and the relevant information will be deleted.
A Message for Parents
If your child has created an account on our site without authorization, please contact [email protected] immediately or notify us via live chat. We will take prompt action.
10. Policy Changes and Updates
This privacy policy may be updated over time due to changes in the legal environment, technology, or our services.
Change Notification
For significant changes, we will update the date on this page and, where possible, send a notification to your registered email. You are advised to visit this page regularly to stay updated on the latest policies.
Consent to Policy
If you continue using our platform after an update, it will be assumed that you have agreed to the new policy. If you do not agree to an update, you always have the option to close your account.
Have a question about your privacy?
Our support team is available 24/7 to assist you in Bengali. Contact us now for any questions or concerns.
Contact us via Live Chat11. Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us using the methods below:
Email Support
Email us for any privacy-related requests:
We typically respond within 3 business days.
Live Chat Support
Use our 24/7 live chat service for immediate assistance. Our Bengali-speaking representatives are with you at all times.
Related Policies & Information
Also read our other policies:
- Terms & Conditions — Overall terms for using the platform
- Responsible Gaming — Guidelines for a safe and healthy gaming experience
- FAQ — Common questions and answers
- About Us — Learn more about cv111